Refund Policy – Diamond Dev

Address: Baghbanpura Pura Bazar, Lahore

Phone: 0301-3748900

Email: hamzaawan54531@gmail.com

1. What is your refund policy?

Refunds apply only when no software development has begun.

2. Can I request a refund after development starts?

Partial refunds may be considered depending on work completed.

3. Are refunds given after software delivery?

No. Delivered and functional software is non-refundable.

4. What if the software has bugs?

We fix bugs for free as part of after-sale support.

5. Can I cancel my order?

Yes. Orders can be cancelled before development begins.

6. How do I request a refund?

Contact us via call or email with your project details.

7. How long does it take to process a refund?

Refunds are processed within 5–7 business days after approval.

8. Do you refund advance payments?

Only if work has not started. After start, only partial refunds may apply.

9. What if I am unhappy with the design?

Revisions are included. We will work until your software meets the agreed requirements.

10. Are digital licenses refundable?

No. Digital or licensed components are non-refundable.

11. Can I request modifications instead of a refund?

Yes. Adjustments and improvements can be made based on your package.

12. What documents are needed for refund?

You must provide payment proof and project details.

13. What if development was delayed?

If the delay is from our side, compensation or partial refund may be considered.

14. How can I contact support for refund issues?

Email us at hamzaawan54531@gmail.com for refund-related questions.